Refund Policy

1. Try Before You Buy — 14-Day Free Trial

Every paid Joinery plan (Starter, Professional, and Enterprise) includes a 14-day free trial. No credit card is required to start a trial. During the trial period you have full access to the tier you selected.

You can cancel your trial at any time before it ends from your Subscription page or via your Stripe Customer Portal — you will not be charged. We strongly encourage you to use the trial period to evaluate whether Joinery is the right fit for your shop.

2. Subscription Billing

• Subscriptions are billed monthly in advance on the same calendar day each month, beginning the day your trial ends (if applicable) or the day you subscribe.
• All prices are in U.S. dollars and exclude any applicable taxes, which will be calculated and collected by Stripe at checkout where required.
• Your card will be charged automatically by Stripe at the start of each billing period.
• We will email you a receipt for each successful payment.

3. Cancellation — Stop Future Charges

You may cancel your subscription at any time from your Subscription page by clicking Cancel Subscription, or by visiting your Stripe Customer Portal (linked from the same page via Manage Billing).

When you cancel:

• Your subscription remains active until the end of the current billing period you have already paid for.
• You will not be charged again after the current period ends.
• At the end of the period, your account automatically downgrades to the free Starter tier — your data is preserved.

4. Refunds

Annual plans — 30-day money-back guarantee. If you purchase a paid annual plan (Starter, Professional, or Enterprise) and decide it's not the right fit within 30 days of your initial annual charge, contact us at support@getjoineryapp.com for a full refund. The refund covers the entire annual fee and your account will be downgraded to the free Starter tier.

Monthly plans. Because every monthly plan includes a 14-day free trial that lets you fully evaluate the Service before being charged, monthly subscription fees are generally non-refundable. Cancellation stops all future charges but does not refund payments already collected for the current billing period.

We will, however, consider refunds on a case-by-case basis in the following situations (applies to both monthly and annual plans):

• Duplicate charges: If you were billed more than once for the same period, the duplicate charge will be refunded in full.
• Service outage: If the Service was materially unavailable for an extended portion of your billing period due to issues on our end, we may issue a pro-rated refund or credit.
• Billing error: If you were charged after cancelling, or charged the wrong amount, we will correct the error and refund the difference.
• Accidental subscription: If you accidentally subscribed and contact us within 48 hours of the first charge before using paid features substantively, we will typically issue a refund.
• Legal requirements: Where required by applicable consumer protection law (e.g. EU/UK statutory rights), refunds will be processed in accordance with those laws.

5. How to Request a Refund

Email support@getjoineryapp.com from the email address associated with your Joinery account. Please include:

• The date(s) of the charge(s) you are disputing
• The amount(s) charged
• A brief description of the reason for your request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed via Stripe back to the original payment method and typically appear within 5–10 business days depending on your bank.

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us at support@getjoineryapp.com so we have an opportunity to resolve the issue directly. Chargebacks filed without first contacting us may result in suspension of your account while the dispute is investigated.

7. Plan Changes & Pro-Rations

If you upgrade or downgrade your plan mid-cycle via the Stripe Customer Portal, Stripe will automatically pro-rate the change — you will be charged or credited the difference on your next invoice. No additional refund request is required for plan changes.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to active subscribers by email or via a notice in the application. Changes apply to billing periods that begin after the change takes effect — not retroactively.

9. Contact

Questions about billing or refunds? We are happy to help.